Security Concierge

Job Description

Overview
We are seeking a dedicated and professional Security/ Concierge to join our team. The ideal candidates will be the first point of contact for guests and residents, providing exceptional service and ensuring a welcoming environment. This role requires a keen eye for detail, strong communication skills, and the ability to handle various tasks efficiently while maintaining a high standard of customer care.

Duties

• Greet guests and residents warmly, providing assistance with inquiries and requests.
• Manage reservations and bookings for amenities, events, or services.
• Monitor the premises using surveillance systems, including CCTV, to ensure safety and security.
• Assist in loss prevention by identifying potential risks and addressing them proactively.
• Provide first aid assistance when necessary and maintain knowledge of emergency procedures.
• Coordinate with other staff members to ensure seamless service delivery.
• Maintain an organised front desk area, ensuring all materials are up-to-date and accessible.
• Handle guest complaints or issues with professionalism and efficiency.

Qualifications

• Previous experience in a concierge or customer service role is preferred.
• Strong knowledge of loss prevention techniques is advantageous.
• Familiarity with first aid procedures is beneficial; certification is a plus.
• Experience with surveillance systems, including CCTV operation, is desirable.
• Excellent communication skills, both verbal and written.
• Ability to multitask effectively in a fast-paced environment.
• Strong attention to detail and organisational skills.
• A friendly and approachable demeanour with a commitment to providing outstanding service.
• SIA Licence required

Join our team as a Security/ Concierge where your expertise will contribute to creating an exceptional experience for all members of public and residents.