Customer Service Executive

Call Centre and Customer Service
Birmingham
November 20, 2024
Parmanent

Job Description

Job Title: Customer Service Executive

 

Location: Birmingham (Training), Remote (After Training)

 

Contract Details: Permanent

 

Salary: £22,275 – £27,295 per annum (depending on experience) + shift allowance

 

About Our Client:

 

Our client is a leading insurance company that believes in delivering exceptional customer service. They pride themselves on providing quality solutions and support to valued customers in the insurance industry. With a positive and collaborative work culture, our client is dedicated to ensuring both customer satisfaction and employee success.

 

Benefits & Perks:

 

    • Competitive salary package with shift allowance

 

    • Comprehensive training programme

 

    • Opportunities for career growth and development

 

    • Remote work option after training

 

    • Supportive and inclusive work environment

 

    • Employee discounts and incentives

 

Responsibilities:

 

    • Resolve customer queries and provide prompt solutions via telephone and email

 

    • Collaborate with colleagues, managers, and other teams to ensure timely customer resolutions

 

    • Manage inbound customer enquiries, adhering to service level agreements (SLAs)

 

    • Record customer interactions accurately and follow up on associated tasks until they are resolved

 

    • Liaise with internal teams to gather information and address complaints effectively

 

    • Deliver excellent customer service, maintaining a positive and empathetic approach

 

Essential (Knowledge, skills, qualifications, experience):

 

    • Proven experience in a customer service role, preferably in the insurance industry

 

    • Excellent communication skills, both verbal and written

 

    • Strong problem-solving abilities and the ability to handle conflicts diplomatically

 

    • Attention to detail and organisational skills

 

    • Familiarity with using customer service systems and data entry

 

    • Ability to work collaboratively in a team environment

 

Desirable (Knowledge, skills, qualifications, experience):

 

    • Knowledge of insurance products and services

 

    • Previous experience in handling inbound and outbound calls

 

    • Understanding of regulatory requirements related to customer handling

 

Technologies:

 

    • Proficiency in using customer service systems and software

 

    • Basic knowledge of Microsoft Office Suite (Word, Excel, Outlook)

 

How to Apply:

 

If you are enthusiastic about delivering outstanding customer service and thrive in a collaborative work environment, we would love to hear from you. Please submit your application including your resume and a cover letter detailing your relevant experience and why you are a great fit for this role.

 

Note: Recruitment of Customer Service Executives will be conducted across 3 to 4 cohorts, with 5 individuals per cohort. Training will be conducted at our Birmingham office for one week, with remote work available thereafter. The ideal start date for training is the week commencing 21st October.

 

Don’t miss out on this exciting opportunity to join our client’s dedicated and dynamic customer service team. Apply now and take the next step in your career!

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