Desktop Support Engineer

Banking & Financial Services - Finance Assistant
London
November 19, 2024
Contract

Job Description

**Desktop Support Engineer** (Contract)

Duration: 6 Months (Possibility for extension)

Location: London/Hybrid (5 days per week on site for initial training and then 4 days thereafter)

Shift Pattern: Anytime from 7am to 6pm (Possibility for weekend over time)

Rate: A highly competitive PAYE Day rate is available for suitable candidates

Role Profile

Our client, a leading investment banking firm, is currently seeking a talented Desktop Support Associate to join their team in London. In this role, you will provide essential 2nd line IT support to their desktop and desk-side environments, ensuring the smooth functioning of their systems and operations.

Responsibilities:

    • Provide English language support to colleagues across the business, keeping in mind the diverse cultures and languages within the organisation.
    • Answer calls, create tickets, and escalate issues as required, while providing cover to the IT support contact number.
    • Handle walk-up and email requests, dealing with tickets and escalating issues when necessary.
    • Administer various IT environments, including PC build and configuration, application software, SCCM, and printing.
    • Liaise, coordinate, and monitor escalations to 3rd level support groups, ensuring timely resolution of issues.
    • Support the companies video conferencing environment as the primary point of contact.
    • Perform daily checks of the office printer environment and conference/meeting rooms, logging tickets and escalating exceptions to 3rd level resolver groups.
    • Support the systems infrastructure team when needed, including workstation and server builds, administration, configuration, and support.
    • Maintain a high availability production environment and ensure that workstations and printers are fully operational at all times.
    • Patch workstations and test/deploy patches to ensure environment stability.
    • Monitor and manage incidents and service requests reported through the ticketing system, taking ownership and progressing towards resolution.
    • Collaborate with third-party vendors/suppliers to troubleshoot and resolve issues.
    • Coordinate and support the movement of desk-side equipment between desk positions, working closely with building services and 3rd level resolver groups.

Skills & Experience:

    • Previous experience in providing 2nd line IT support in a similar role, ideally within the investment banking industry.
    • Strong knowledge of MS Windows, Citrix Receiver, MS Office, and line-of-business applications.
    • Familiarity with desktop and laptop hardware, video cameras, telephone handsets/headsets, and mobile phones.
    • Experience with PC build and configuration, application software administration, SCCM, and printing.
    • Ability to troubleshoot and resolve incidents promptly, and escalate when necessary.
    • Excellent communication skills and the ability to provide support in a culturally sensitive manner.
    • Strong organisational and time management skills, with the ability to prioritise tasks effectively.
    • Ability to work collaboratively as part of a team and independently when required.
    • Flexibility to undertake additional duties as reasonably requested.

Candidates will need to show evidence of the above in their CV in order to be considered.

Location

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