Onboarding Analyst

Job Description

Job Title: Operations Analyst

Location: Park Central, Birmingham

Pay: £21.05 per hour

Contract Details: Temporary, 12-month contract

Working Pattern: Full Time, Mon-Fri 9am-5pm

Hybrid Working: 2 days a week in office after training

Our client is the market leader in Digital Banking. We’re on a journey to build the bank of the future. If you seek to work in an innovative, digitally-led environment that moves at pace, join us for our journey and we’ll help you fulfil yours.

As an Operations Analyst, you will play a crucial role in onboarding our client’s most valuable customers. You will work closely with various teams across the organisation, utilising your client relationship management experience, partner management skills, and knowledge of cash management and payments to deliver exceptional service.

Responsibilities:

* Take ownership of the end-to-end client onboarding process, ensuring a seamless and positive experience for our client’s customers.
* Project manage client onboards and fulfil client requests, supporting the resolution of operational issues.
* Utilise client feedback to continuously improve processes, systems, and ways of working, creating a world-class onboarding journey.
* Build strong working relationships with key delivery partners, including Client Products, Relationship Management, Core Payments, and Group Transformation.
* Ensure compliance with procedures and guidelines to maintain the highest standards.

Key Skills and Accountabilities:

* Provide excellent customer service by understanding individual customer needs, taking personal responsibility for resolving concerns, and striving to exceed customer expectations.
* Work effectively in a team, treating others in line with our client’s values, helping colleagues under pressure, and making a full contribution to successful team performance.
* Plan and control workload effectively, establishing priorities, tasks, and work schedules in advance to ensure timely and efficient client service.
* Adapt to change, embracing new information and seeing change as an opportunity for growth.
* Excellent interpersonal skills, with the ability to communicate effectively in both oral and written forms, and the capability to manage client relationships and internal partners.
* Experience in banking, banking products or financial services is preferred.

Benefits:

* Sociable hours with flexibility
* Office located in City Centre with excellent transport links
* Flexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
* First-class support and training for all colleagues
* Opportunity for growth within the company
* Well-being Support through dedicated Apps and Employee Assistance Programme
* Holiday allowance
* Weekly pay